Made for GamersBy Gamers.

Raptr Wallet Privacy Notice

Raptr Wallet (raptrwallet.com) and its affiliates are part of Raptr Games Pte. Ltd.

This Privacy Policy applies to the collection and processing of personal data (“Personal Data”) by us in connection with our website and mobile application. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.

This Privacy Notice applies to your use of raptrwallet.com, the Raptr Wallet app, and any other websites, applications, or services provided, owned, or operated by Raptr Wallet that link to this Privacy Notice — including wallet features such as digital store access, Raptr Coins, esports payouts, play-to-earn rewards, event ticketing, and mobile bill payments. Raptr Wallet values the privacy of users, subscribers, members, and others who visit and use our services.

By visiting raptrwallet.com, creating your Raptr Wallet account, downloading the app, or using the Services, you are accepting the practices described in this Privacy Notice, to the extent permitted by law. Raptr Games Pte. Ltd., 68 Circular Road, #02-01 Singapore (049422), is the “data controller” of your information collected in connection with the Raptr Wallet services.

You may share personal information when using Raptr Wallet, for example when you create an account, top up your wallet, redeem Raptr Coins, complete a related purchase, receive esports payouts, book event tickets, pay mobile bills, or contact support. When you participate in community features (e.g. Discord linked to Raptr) or contact us via social media (including Facebook, Instagram, and WhatsApp), that information may be collected, used, or disclosed in line with those features.

Personal Information Raptr Wallet Collects About You

Personal Data includes any information about an individual from which that person can be identified. It does not include Personal Data where the identity has been removed (anonymous data, e.g. your IP Address in some contexts).

We obtain information about you through several means that will be discussed below when we provide the Raptr Wallet services. Please note that we need certain information in order to provide these services. In the absence of such information, or upon deletion of information, you may no longer be able to access or use the Raptr Wallet services.

User-provided Information — When you register for Raptr Wallet; use wallet, store, coin, payout, ticketing, or bill-pay features; enter contests or promotions; or otherwise use the features and functionality of Raptr Wallet, you may provide information such as your name, Raptr ID / username, email address, telephone number, billing information, and related profile details. This also includes transactional data such as order numbers, top-up history, Raptr Coin activity, and communications you exchange with us through the app, website, email, or social media platforms like WhatsApp.

Automatically Collected Information — When you access Raptr Wallet services or open one of our emails, we automatically record and store certain information about your system by using cookies and other types of technologies. Examples include Internet Protocol address (“IP Address”), a unique user ID, device and browser types and identifiers, app version, referring and exit page addresses, software and system type, and information about your usage of Raptr Wallet services.

Information from Other Sources — We may obtain additional information from third parties and sources other than Raptr Wallet itself. For example, we may obtain additional information from payment providers, advertisers, games or services you use, or social media networks (such as Discord, Steam, or YouTube) for which you have approved our access. We use this information to supplement the information we collect about you in order to provide more relevant, safer experiences.

How Raptr Wallet Uses Personal Information

Raptr Wallet uses such information to operate, maintain, enhance, provide, create, and develop all of the features, functionality, and services (new or existing) found in the Raptr Wallet app and on raptrwallet.com; provide security for our websites, products, and applications; and manage relationships with Raptr Wallet account holders, including making or receiving payment.

We also use your data to:

• Provide required wallet, store, coin, payout, ticketing, and bill-pay services.
• Respond to your questions or requests.
• Improve our operations, app experience, and website layout.
• Prevent, detect and manage risk against fraud and illegal activities.
• Comply with financial regulatory and other legal obligations.
• Target advertisements, newsletters, and service updates (where permitted).
• Resolve disputes that may arise during your use of our services.
• Understand the usage trends of our users.

When Raptr Wallet Discloses Personal Information

We take the security of your personal information seriously. Raptr Wallet does not sell your personal information. We share data only as described here and with Raptr Games Pte. Ltd. and its affiliates.

To enable us to provide our services, we may share your information with trusted third parties, including financial institutions, payment processors, verification services, as well as any third parties that you have directly authorized to receive your Personal Data.

We share Personal Data with third party business partners when this is necessary to provide our products and/or services. Examples include banks and payment method providers (such as credit card networks) when we provide payment processing services, and platforms needed to deliver digital goods, rewards, or tournament-related payouts.

We may disclose information where we believe in good faith it is necessary to comply with applicable laws (including Pakistani and Singaporean law), or to respond to a court order, government request, subpoena, or warrant.

Data Subject Rights and Your Choices

You may decline to share certain information with Raptr Wallet, in which case we may not be able to provide some features. If you have a Raptr Wallet account, you may update your profile information and preferences or request account changes via the app settings or support channels.

Depending on your region, you may have the following rights:

• Obtain access to or a copy of your personal information.
• Prevent processing for direct marketing purposes.
• Update personal information that is out of date or incorrect.
• Delete certain personal information we hold about you.
• Restrict the way that we process and disclose specific information.
• Transfer your personal information to a third-party provider.
• Revoke consent previously provided.

Account Closure and Deletion

If you would like to close your account and delete your profile information, contact us via Discord and raise a ticket, or email info@raptrgames.com. We will retain certain information as permitted or required by law for activities such as tax, accounting, or legal work.

Third-Party Services and Websites

Raptr Wallet may link to third-party websites or services (such as Raptr Store, Raptr.gg, Discord, Steam, payment providers, or game publishers). The privacy practices of those third parties are not governed by this Privacy Notice. We encourage you to review their policies.

Data Security and Payment Safety

Raptr Wallet uses a variety of managerial, technical, and physical measures to protect your information. We implement access control measures (physical and virtual), security protocols, policies and standards to ensure that our security infrastructures are in compliance with reasonable industry standards.

We ensure the maintenance of organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse.

We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Payment Security: All sensitive payment information is processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your full credit card details on our own servers.

Retention of Your Information

We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for. This includes satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, and for the establishment or defence of legal claims.

We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution. Typically, transactional records are retained for up to 7 years.

Children's Privacy

IF YOU ARE UNDER 18 YEARS OF AGE, THEN YOU MAY NOT USE OR ACCESS THE RAPTR WALLET SERVICES AT ANY TIME OR IN ANY MANNER.

Raptr Wallet does not knowingly collect or maintain personal information from persons under 18. If we learn that such information has been collected, we will take steps to delete it immediately. Parents or guardians can contact us via Discord or email to request account termination for minors.

International Data Transfers

Information collected by Raptr Wallet may be stored and processed in your region, or in any other country where Raptr Wallet or its affiliates maintain facilities (including Pakistan and Singapore). We take appropriate measures to ensure your information is protected adequately in accordance with this Privacy Notice.

Changes and Updates to This Privacy Notice

Raptr Wallet reserves the right to change this Privacy Notice at any time. Please check this page periodically for updates. Your continued use constitutes acceptance of these changes.

Raptr Wallet Contact Information

For questions about this Privacy Notice, contact us at info@raptrgames.com, call +92 328 1755769, or use the channels in Contact. We respond to all inquiries within 30 days.